Front desk ReportAgent
Service inbox digest
At 08:00 every open request is grouped by topic, oldest first.
- Service inbox
Service inbox · Help Scout + Discontinue.dev
AI automation with Help Scout for hotel teams
Read Help Scout conversations, customers, inboxes and saved replies – search requests, summarise threads and keep track of open conversations.
What Discontinue can read and write
- Agent permissions
- Whole connectionAn agent gets every tool of the connection; read and write labels decide what asks for approval.
- Report data
- Report data varies by toolSome reads may return part of the data; the connection's page shows which, and each report says so.
What the use cases use in Help Scout
- Read Read open conversations and threads
You connect your account and decide which data and actions are permitted.
Use cases with Help Scout
How it connects
OAuth sign-in at the vendor’s MCP server.
A possible workflow
Every Monday, summarise per inbox the topics that came up most in last week's conversations.
Automate your hotel's daily work with Help Scout.
Connect Help Scout, describe the job, review the first run.