Hotel work you can hand off today.

• Front desk Agent

  Assign rooms

  By 06:30 rooms are assigned in the PMS by your house rules, open cases are flagged.

  • PMS

  ≈ 20 min/day →
• Front desk Report

  Daily briefing

  At 07:00 the briefing is in the inbox: arrivals, returning guests, open cases and groups.

  • PMS

  ≈ 15 min/day →
• Front desk Agent

  Overbooking check

  Checked twice a day; a message only comes when there is a hit.

  • PMS / Channel manager

  ≈ 2 min/day →
• Front desk ReportAgent

  Guest message digest

  One summary per shift: open requests and handovers for the next team.

  • Guest journey tool

  ≈ 10 min/day →
• Housekeeping Report

  Housekeeping forecast

  Every morning, a forecast per room based on real turnaround times.

  • PMS

  ≈ 10 min/day →
• Housekeeping Report

  Arrival cleaning status

  At 15:15, a list per arrival: still dirty or already clean.

  • PMS

  ≈ 5 min/day →
• Housekeeping Report

  Cleaning schedule

  The cleaning schedule reaches the housekeeping team ready every morning.

  • PMS
  • Team channels

  ≈ 10 min/day →
• Management & back office Report

  Daily reports

  Daily, housekeeping and cash reports arrive by themselves.

  • PMS

  ≈ 5 min/day →
• Accounting & finance Report

  Payment report

  Payment status, open balances and discrepancies arrive regularly as a report.

  • PMS

  ≈ 10 min/day →
• Maintenance Report

  Find maintenance windows

  Suitable time windows between two stays, matched with arrivals.

  • PMS

  ≈ 3 min/day →
• Security & access Agent

  Door access anomalies

  Door access is matched against booking and stay data; anomalies go to the team.

  • Door locks
  • PMS

  ≈ 5 min/day →
• Security & access Report

  Night list for security

  Every evening the list arrives complete and checked against the PMS, even with no night staff on site.

  • PMS

  ≈ 5 min/day →
• Revenue Report

  Weekly performance report

  Every Monday, occupancy, ADR and RevPAR per property with a year-on-year comparison are in the inbox.

  • PMS / RMS

  ≈ 6 min/day →
• Revenue Agent

  Pickup monitoring

  Checked daily; a message only comes for a real deviation.

  • RMS / PMS

  ≈ 10 min/day →
• Front desk Agent

  VIP arrival watch

  Every new reservation is checked; matching bookings go to the team right away.

  • PMS

  ≈ 5 min/day →
• Management & back office Report

  Review digest

  Every Monday an overview: new reviews, recurring themes, how satisfaction is trending and unanswered reviews.

  • Reviews

  ≈ 5 min/day →
• Accounting & finance Report

  Month-end export

  Every month the Excel files land in the accountant’s SFTP directory, named the way their system expects.

  • PMS
  • Accounting & banking / SFTP

  ≈ 3 min/day →
• Front desk ReportAgent

  Service inbox digest

  At 08:00 every open request is grouped by topic, oldest first.

  • Service inbox

  ≈ 10 min/day →
• Front desk ReportAgent

  Pre-arrival requests

  At 16:00 a list of every request for tomorrow’s arrivals arrives, with the department responsible.

  • PMS
  • Guest journey tool

  ≈ 10 min/day →
• Housekeeping Report

  Linen forecast

  Every Friday, next week’s need per day is ready, calculated from departures, arrivals and stayovers.

  • PMS

  ≈ 6 min/day →
• Management & back office Report

  Monthly cockpit

  On the 3rd of every month, last month’s key figures per property are on one page, deviations marked.

  • PMS

  ≈ 6 min/day →
• Management & back office Agent

  Meeting action items

  Every evening, the day’s agreed action items are in the task tool with owner and due date.

  • Meetings
  • Tasks & projects

  ≈ 10 min/day →
• Accounting & finance Report

  Match bank transactions

  On weekdays at 09:30 the new bank transactions are matched; only what doesn’t fit lands with you.

  • PMS
  • Accounting & banking

  ≈ 15 min/day →
• Accounting & finance Agent

  Receivables to collections

  Every Monday a list of overdue invoices; whatever you approve is filed as a collection case.

  • Accounting & banking / PMS
  • Accounting & banking

  ≈ 6 min/day →
• Maintenance Agent

  Guest-reported defects as jobs

  Twice a day, reported defects become jobs with room and description, without duplicates.

  • Guest journey tool
  • Tasks & projects / Housekeeping & maintenance

  ≈ 10 min/day →
• Maintenance Report

  Lock and battery check

  Every morning, a list of locks with a low battery or no connection, rooms with arrivals first.

  • Door locks

  ≈ 5 min/day →
• Security & access Report

  Access code check

  Every morning, the codes of today’s departures are checked against the PMS; discrepancies go to the team.

  • Door locks
  • PMS

  ≈ 5 min/day →
• Revenue Report

  Competitor rate check

  At 09:30 your competitor set’s market rates from the RMS for 30 days sit next to your rate, large gaps marked.

  • RMS
  • PMS / RMS

  ≈ 15 min/day →
• Revenue Report

  RMS recommendation digest

  At 08:00, a list of the days where recommendation and price clearly differ, with occupancy.

  • RMS

  ≈ 10 min/day →
• Sales & groups Agent

  Group request follow-up

  On weekdays, every stalled request gets a follow-up task in the CRM, with availability for the requested dates.

  • CRM & leads

  ≈ 10 min/day →
• Sales & groups Report

  Corporate account production

  On the 1st of every month, production per company is ready, with last year, account owner and target from the CRM.

  • PMS
  • CRM & leads

  ≈ 6 min/day →
• Sales & groups Agent

  Call notes into the CRM

  Every evening, the summary and next steps of the day’s meetings sit with the right deal in the CRM.

  • Meetings
  • CRM & leads

  ≈ 10 min/day →
• Marketing & e-commerce Report

  Campaigns and direct bookings

  Every Monday, last week’s campaigns, website visits and direct bookings are in one report.

  • Email marketing
  • Web analytics & SEO
  • PMS

  ≈ 9 min/day →
• Marketing & e-commerce Report

  SEO visibility

  Every Monday, visibility, big ranking moves and the comparison with competitors arrive.

  • Web analytics & SEO

  ≈ 4 min/day →
• Marketing & e-commerce Agent

  Social post drafts

  Every Thursday, drafts for next week sit in the content calendar, ready for approval.

  • Social media

  ≈ 8 min/day →
• People & HR Report

  New application digest

  On weekdays at 08:00, new applications arrive per job, those waiting longest first.

  • Recruiting

  ≈ 5 min/day →
• People & HR Agent

  Interview prep

  At 07:30, every interview today has a prep note in the recruiting tool: short profile, open points and your questions.

  • Recruiting

  ≈ 9 min/day →
• People & HR ReportAgent

  Staff survey summary

  On the 1st of every month, averages, the change since last month and the most frequent free-text themes arrive.

  • Forms & surveys

  ≈ 4 min/day →
• Accounting & finance Agent Agent inbox

  File supplier invoices

  Every invoice sent to the agent inbox is checked: complete ones are filed in accounting after your approval, gaps and duplicates go to the team.

  • Accounting & banking
  • Team channels

  ≈ 10 min/day →
• Sales & groups Agent Agent inbox

  Capture group requests

  Minutes after a request is forwarded it is in the CRM, and the same thread holds availability and an offer draft.

  • PMS / Channel manager
  • CRM & leads

  ≈ 15 min/day →
• Front desk Agent Agent inbox

  Check rooming lists

  Every list sent to the agent inbox is checked against the PMS; the front desk only gets the differences.

  • PMS
  • Team channels

  ≈ 12 min/day →
• Maintenance Agent Agent inbox

  Report defects by email

  One email with a photo to the agent inbox is enough: the job is in the task tool and whoever reported it gets the job number.

  • Tasks & projects / Housekeeping & maintenance

  ≈ 8 min/day →
• Accounting & finance Report

  No-show fee check

  At 10:30 every no-show and late cancellation without a charged fee is listed, with the amount under the cancellation policy.

  • PMS

  ≈ 10 min/day →
• Accounting & finance Report

  Deposits due

  At 09:15 every reservation with a due, unpaid deposit arrives, groups and near arrivals first.

  • PMS

  ≈ 8 min/day →
• Revenue Report

  Rate and availability check

  At 07:15 every discrepancy for the next 90 days is listed: date, room type, rate and both values.

  • Channel manager
  • PMS

  ≈ 10 min/day →
• Revenue Report

  Find orphan nights

  At 08:45 every single free night in the next 60 days is listed, those blocked by the minimum stay first.

  • PMS

  ≈ 5 min/day →
• Sales & groups Report

  Group block pickup

  On weekdays at 08:15 every block with weak pickup before its release date arrives, with the contact from the CRM.

  • PMS

  ≈ 5 min/day →
• Accounting & finance Report

  Payment dispute digest

  On weekdays at 09:45 every open dispute arrives with its deadline and the matching reservation, shortest deadline first.

  • Payments

  ≈ 3 min/day →
• Accounting & finance Report

  Duplicate invoice check

  Every Tuesday a list of possible duplicates is ready, both documents side by side, before the next payment run.

  • Accounting & banking

  ≈ 6 min/day →
• Sales & groups Agent

  Corporate accounts into the CRM

  Every Monday new companies and contacts are in the CRM after your approval, with last week’s stays and revenue.

  • PMS
  • CRM & leads

  ≈ 9 min/day →
• Sales & groups Agent

  CRM cleanup

  On the 1st of every month a list of suggestions arrives; whatever you approve is then corrected in the CRM.

  • CRM & leads

  ≈ 6 min/day →
• Front desk Report

  Duplicate guest profiles

  Every Wednesday the front desk gets a list of likely duplicate profiles, each pair with stays and last arrival.

  • PMS

  ≈ 6 min/day →
• Marketing & e-commerce Agent

  Keep the offers page current

  Every Monday a change to the offers page is ready in every language; it goes live after your approval.

  • Discontinue Pages
  • Knowledge & SOPs
  • PMS / RMS

  ≈ 9 min/day →
• People & HR Agent

  Keep the careers page current

  When open jobs change, a change to the careers page in every language is ready for approval the next working day.

  • Discontinue Pages
  • Recruiting

  ≈ 3 min/day →
• Marketing & e-commerce Agent

  Events and menu online

  Every Thursday a change with events and menu from your knowledge base is ready, in every language of the page.

  • Discontinue Pages
  • Knowledge & SOPs

  ≈ 6 min/day →
• Marketing & e-commerce Agent

  Website brand refresh

  On the 1st of every month, if anything has changed, a change to the whole website in every language is ready; it goes live after approval.

  • Discontinue Pages
  • Brand & media

  ≈ 4 min/day →
• Maintenance Report

  Out-of-order rooms

  At 08:30 every blocked room arrives with reason, duration and job status; forgotten blocks stand out right away.

  • PMS

  ≈ 5 min/day →
• Marketing & e-commerce Agent

  Website SEO upkeep

  On the 1st of every month, reworked titles, descriptions and headings are ready as a change in every language; they go live after approval.

  • Discontinue Pages
  • Web analytics & SEO

  ≈ 6 min/day →
• Marketing & e-commerce Agent

  Website translations

  On weekdays at 18:30, missing and outdated translations are updated and saved as a change; they go live once someone on the team has reviewed them.

  • Discontinue Pages

  ≈ 6 min/day →
• Marketing & e-commerce Agent Agent inbox

  Campaign landing page

  Send the brief to the agent inbox and the landing page is ready as a change in every language; it goes live after approval.

  • Discontinue Pages
  • Email marketing

  ≈ 12 min/day →
• Marketing & e-commerce Agent

  Keep room pages current

  Every Tuesday the room pages are checked against the PMS; differences are ready for approval as a change in every language.

  • Discontinue Pages
  • PMS

  ≈ 4 min/day →
• Marketing & e-commerce Agent

  Guest reviews on the website

  Every Friday up to three new quotes from public reviews, with name and platform, are ready as a change; they go live after approval.

  • Discontinue Pages
  • Reviews

  ≈ 4 min/day →
• Marketing & e-commerce Agent

  Outdated content check

  Every Monday a list of past events, expired offers and broken links arrives, per page and language.

  • Discontinue Pages
  • Team channels

  ≈ 6 min/day →

Step by step in the documentation: How to use a use case.