Summarise hotel reviews automatically
Every Monday an overview: new reviews, recurring themes, how satisfaction is trending and unanswered reviews.
- Trigger
- weekly, Monday
- Guide value
- ≈ 5 minutes per property and day (estimate)
- Systems
- Reviews
Today
Read new reviews across several platforms one by one and keep track of unanswered ones.
Afterwards
Every Monday an overview: new reviews, recurring themes, how satisfaction is trending and unanswered reviews.
How to set it up
- 01
Describe the task
In plain language, the way you would explain it to a new colleague. The description below is a starting point.
- 02
Review the first run
Discontinue shows you the result before anything runs on a schedule.
- 03
From then on it runs
On a schedule or when something happens. You can change it in chat at any time.
Every Monday at 8:00, send me an overview of last week’s reviews per property: count and average, the three most frequent points of praise and criticism, unanswered reviews first. Don’t reply yourself.
Step by step in the documentation: Create a report in chat and Schedule a report.
What the result looks like
The report arrives on schedule, wherever your team reads it.
What stays with you
Your team writes the replies to guests.
- New
- 23 · avg 4.4
- Most frequent criticism
- Breakfast hours
- Unanswered
- 4
Sample data. Your output uses your property’s data.
Systems and permissions
| Software, any one of them | Access | What for |
|---|---|---|
| Reviews | read | Read reviews, satisfaction scores and replies |
| Team channels (optional) | write | Deliver the result to the team inbox or channel |
MARA
Hospitable
Slack
TelegramWhich data and actions are available depends on each system’s interface. When you connect a system you decide what is granted; every run is logged.
Frequently asked questions
Does Discontinue reply to reviews?
Not in this use case. The digest shows where a reply is missing; your team writes it.
Which permissions does “Review digest” need?
Reviews (MARA or Hospitable): read, Read reviews, satisfaction scores and replies. When you connect a system you decide which areas and actions are granted. Everything else stays off-limits.
Does every run cost AI credit?
No. A report is built once with AI and then runs from its saved definition. Scheduled report runs cost no credit.