Front desk Agent
Assign rooms
By 06:30 rooms are assigned in the PMS by your house rules, open cases are flagged.
- PMS
Team channels · Google + Discontinue.dev
AI automation with Google for hotel teams
Use files from Google Drive and events from Google Calendar in your workflows.
What Discontinue can read and write
- Agent permissions
- Per areaAn admin grants an agent one or more areas, each with its own actions.
- Report data
- Report data varies by toolSome reads may return part of the data; the connection's page shows which, and each report says so.
What the use cases use in Google
- Write Deliver the result to the team inbox or channel
You connect your account and decide which data and actions are permitted.
Use cases with Google
- Front desk Report
Daily briefing
At 07:00 the briefing is in the inbox: arrivals, returning guests, open cases and groups.
- PMS
- Front desk Agent
Overbooking check
Checked twice a day; a message only comes when there is a hit.
- PMS / Channel manager
- Front desk ReportAgent
Guest message digest
One summary per shift: open requests and handovers for the next team.
- Guest journey tool
- Housekeeping Report
Housekeeping forecast
Every morning, a forecast per room based on real turnaround times.
- PMS
- Housekeeping Report
Arrival cleaning status
At 15:15, a list per arrival: still dirty or already clean.
- PMS
- Housekeeping Report
Cleaning schedule
The cleaning schedule reaches the housekeeping team ready every morning.
- PMS
- Team channels
- Management & back office Report
Daily reports
Daily, housekeeping and cash reports arrive by themselves.
- PMS
- Accounting & finance Report
Payment report
Payment status, open balances and discrepancies arrive regularly as a report.
- PMS
- Maintenance Report
Find maintenance windows
Suitable time windows between two stays, matched with arrivals.
- PMS
- Security & access Agent
Door access anomalies
Door access is matched against booking and stay data; anomalies go to the team.
- Door locks
- PMS
- Security & access Report
Night list for security
Every evening the list arrives complete and checked against the PMS, even with no night staff on site.
- PMS
- Revenue Report
Weekly performance report
Every Monday, occupancy, ADR and RevPAR per property with a year-on-year comparison are in the inbox.
- PMS / RMS
- Revenue Agent
Pickup monitoring
Checked daily; a message only comes for a real deviation.
- RMS / PMS
- Front desk Agent
VIP arrival watch
Every new reservation is checked; matching bookings go to the team right away.
- PMS
- Management & back office Report
Review digest
Every Monday an overview: new reviews, recurring themes, how satisfaction is trending and unanswered reviews.
- Reviews
- Front desk ReportAgent
Service inbox digest
At 08:00 every open request is grouped by topic, oldest first.
- Service inbox
- Front desk ReportAgent
Pre-arrival requests
At 16:00 a list of every request for tomorrow’s arrivals arrives, with the department responsible.
- PMS
- Guest journey tool
- Housekeeping Report
Linen forecast
Every Friday, next week’s need per day is ready, calculated from departures, arrivals and stayovers.
- PMS
- Management & back office Report
Monthly cockpit
On the 3rd of every month, last month’s key figures per property are on one page, deviations marked.
- PMS
- Management & back office Agent
Meeting action items
Every evening, the day’s agreed action items are in the task tool with owner and due date.
- Meetings
- Tasks & projects
- Accounting & finance Report
Match bank transactions
On weekdays at 09:30 the new bank transactions are matched; only what doesn’t fit lands with you.
- PMS
- Accounting & banking
- Accounting & finance Agent
Receivables to collections
Every Monday a list of overdue invoices; whatever you approve is filed as a collection case.
- Accounting & banking / PMS
- Accounting & banking
- Maintenance Agent
Guest-reported defects as jobs
Twice a day, reported defects become jobs with room and description, without duplicates.
- Guest journey tool
- Tasks & projects / Housekeeping & maintenance
- Maintenance Report
Lock and battery check
Every morning, a list of locks with a low battery or no connection, rooms with arrivals first.
- Door locks
- Security & access Report
Access code check
Every morning, the codes of today’s departures are checked against the PMS; discrepancies go to the team.
- Door locks
- PMS
- Revenue Report
Competitor rate check
At 09:30 your competitor set’s market rates from the RMS for 30 days sit next to your rate, large gaps marked.
- RMS
- PMS / RMS
- Revenue Report
RMS recommendation digest
At 08:00, a list of the days where recommendation and price clearly differ, with occupancy.
- RMS
- Sales & groups Agent
Group request follow-up
On weekdays, every stalled request gets a follow-up task in the CRM, with availability for the requested dates.
- CRM & leads
- Sales & groups Report
Corporate account production
On the 1st of every month, production per company is ready, with last year, account owner and target from the CRM.
- PMS
- CRM & leads
- Sales & groups Agent
Call notes into the CRM
Every evening, the summary and next steps of the day’s meetings sit with the right deal in the CRM.
- Meetings
- CRM & leads
- Marketing & e-commerce Report
Campaigns and direct bookings
Every Monday, last week’s campaigns, website visits and direct bookings are in one report.
- Email marketing
- Web analytics & SEO
- PMS
- Marketing & e-commerce Report
SEO visibility
Every Monday, visibility, big ranking moves and the comparison with competitors arrive.
- Web analytics & SEO
- People & HR Report
New application digest
On weekdays at 08:00, new applications arrive per job, those waiting longest first.
- Recruiting
- People & HR ReportAgent
Staff survey summary
On the 1st of every month, averages, the change since last month and the most frequent free-text themes arrive.
- Forms & surveys
- Accounting & finance Agent Agent inbox
File supplier invoices
Every invoice sent to the agent inbox is checked: complete ones are filed in accounting after your approval, gaps and duplicates go to the team.
- Accounting & banking
- Team channels
- Front desk Agent Agent inbox
Check rooming lists
Every list sent to the agent inbox is checked against the PMS; the front desk only gets the differences.
- PMS
- Team channels
- Accounting & finance Report
No-show fee check
At 10:30 every no-show and late cancellation without a charged fee is listed, with the amount under the cancellation policy.
- PMS
- Accounting & finance Report
Deposits due
At 09:15 every reservation with a due, unpaid deposit arrives, groups and near arrivals first.
- PMS
- Revenue Report
Rate and availability check
At 07:15 every discrepancy for the next 90 days is listed: date, room type, rate and both values.
- Channel manager
- PMS
- Revenue Report
Find orphan nights
At 08:45 every single free night in the next 60 days is listed, those blocked by the minimum stay first.
- PMS
- Sales & groups Report
Group block pickup
On weekdays at 08:15 every block with weak pickup before its release date arrives, with the contact from the CRM.
- PMS
- Accounting & finance Report
Payment dispute digest
On weekdays at 09:45 every open dispute arrives with its deadline and the matching reservation, shortest deadline first.
- Payments
- Accounting & finance Report
Duplicate invoice check
Every Tuesday a list of possible duplicates is ready, both documents side by side, before the next payment run.
- Accounting & banking
- Sales & groups Agent
Corporate accounts into the CRM
Every Monday new companies and contacts are in the CRM after your approval, with last week’s stays and revenue.
- PMS
- CRM & leads
- Sales & groups Agent
CRM cleanup
On the 1st of every month a list of suggestions arrives; whatever you approve is then corrected in the CRM.
- CRM & leads
- Front desk Report
Duplicate guest profiles
Every Wednesday the front desk gets a list of likely duplicate profiles, each pair with stays and last arrival.
- PMS
- Maintenance Report
Out-of-order rooms
At 08:30 every blocked room arrives with reason, duration and job status; forgotten blocks stand out right away.
- PMS
- Marketing & e-commerce Agent
Outdated content check
Every Monday a list of past events, expired offers and broken links arrives, per page and language.
- Discontinue Pages
- Team channels
How it connects
OAuth sign-in.
A possible workflow
Connect information in your Drive files with your team’s calendar events, within the access you grant.
Automate your hotel's daily work with Google.
Connect Google, describe the job, review the first run.