Check hotel door access against booking data
Door access is matched against booking and stay data; anomalies go to the team.
- Trigger
- continuously or daily
- Guide value
- ≈ 5 minutes per property and day (estimate)
- Systems
- Door locks
- PMS
Today
Door lock access logs are rarely looked at.
Afterwards
Door access is matched against booking and stay data; anomalies go to the team.
How to set it up
- 01
Describe the task
In plain language, the way you would explain it to a new colleague. The description below is a starting point.
- 02
Review the first run
Discontinue shows you the result before anything runs on a schedule.
- 03
From then on it runs
On a schedule or when something happens. You can change it in chat at any time.
Every morning at 7:00, match the last 24 hours of door access against the stays in the PMS. Report access to rooms without a current stay and access after check-out, with time and room.
Step by step in the documentation: Create an agent in chat.
What the result looks like
The agent works from your description and reports what it did and what is open.
What stays with you
A person judges what an anomaly means.
- Rm 109
- Access 02:14, check-out was 11:00
Sample data. Your output uses your property’s data.
Systems and permissions
| Software, any one of them | Access | What for |
|---|---|---|
| Door locks | read | Read lock access events |
| PMS | read | Read stays and rooms |
| Team channels (optional) | write | Deliver the result to the team inbox or channel |
Seam
Nuki
Apaleo
Oracle OPERA Cloud
Cloudbeds
Beds24
Hospitable
Slack
TelegramWhich data and actions are available depends on each system’s interface. When you connect a system you decide what is granted; every run is logged.
Frequently asked questions
Which locks are supported?
Locks you connect through Seam or Nuki. The integration catalog shows which systems are available.
Which permissions does “Door access anomalies” need?
Door locks (Seam or Nuki): read, Read lock access events; PMS (Apaleo, Oracle OPERA Cloud, Cloudbeds, Beds24, or Hospitable): read, Read stays and rooms. When you connect a system you decide which areas and actions are granted. Everything else stays off-limits.
What happens when a rule does not apply?
Agents only work with the systems and actions you granted. Where a rule does not apply, a person decides, and every step is logged.