FAQ & Troubleshooting

Does Discontinue change data in my systems?

Chat and reports only read. Agents can be granted capabilities beyond reading, but only the ones you allow, and each capability can be set to require an explicit approval before the agent may use it. See Agents.

What uses AI credit, and what is included in the plan?

Credit is used by chat conversations and agent runs. The builders' work when creating and editing reports and agents, and all scheduled report runs and deliveries, are included in the plan. There is no separate setup or implementation fee: the builders do the work you would otherwise hire an implementation partner for. Details in Plans & AI credit.

How do I keep AI costs under control?

Costs are prepaid: nothing can be spent beyond your credit balance. On top of that, every workspace has a monthly spend limit (100 € by default) and every agent its own (10 € by default). Spend is visible in euros per feature, agent, and workspace under Settings → Cost Management. See Limits & cost controls.

A scheduled report did not arrive

1. Open the report's Deliveries tab (or the Activity feed) and find the run. If the run failed, the error is shown on it.
2. If the run succeeded but a delivery failed, the failing channel is marked with its error. Use Test on that channel to verify the wiring.
3. For email, check spam and confirm the recipient addresses on the channel.

A run shows "limit reached"

Either the plan's monthly report-run allowance or a spend limit was hit. Nothing is broken or deleted: raise the limit to continue immediately, or wait for the month to roll over. See Limits & cost controls.

A connection banner says access needs attention

The source system revoked or invalidated the authorization, commonly because the person who connected it left or permissions changed. Click Reconnect in the banner; runs resume once the connection is restored. See Connections.

Can I try a report before scheduling it?

Yes, twice over: the builder renders every report against live data before you save it, and each schedule has a Test action that runs and delivers immediately.

Can I get my data out?

Yes. Any report run can be exported as PDF, Excel, or HTML; schedules can deliver Excel files to your own SFTP server; agents can post JSON to your webhooks; and reports are accessible via API.

Where does my data live?

In your source systems. Discontinue queries them live and stores only what it generates: report outputs, run history, and your configuration. Infrastructure runs in the EU.

Something else?

Write to [email protected] with your workspace name and, for report or agent issues, a link to the affected run.