FAQ & Troubleshooting
Does Discontinue change data in my systems?
Chat and reports read; a write runs only after a workspace admin approves it, in the chat thread or ahead of time on the connector's page. Agents can be granted capabilities beyond reading, but only the ones you allow, and each capability can be set to require an explicit approval before the agent may use it. See Agents.
What uses AI credit, and what is included in the plan?
Credit is used by everything that uses AI: chat conversations, agent runs, and the builders' work when creating and editing reports and agents. The plan covers infrastructure, hosting, scheduling, and delivery, so all scheduled report runs and deliveries are included. There is no separate setup or implementation fee. Details in Plans & AI credit.
How do I keep AI costs under control?
AI credit is prepaid, and new AI work requires a positive balance. Already-running work and concurrent requests can take the balance below zero. On top of that, every workspace has a monthly spend limit (100 € by default) and every agent its own (10 € by default). Spend is visible in euros per feature, agent, and workspace under Settings → Cost Management. See Limits & cost controls.
A scheduled report did not arrive
- Open the report's Deliveries tab (or the Activity feed) and find the run. If the run failed, the error is shown on it.
- If the run succeeded but a delivery failed, the failing channel is marked with its error. Use Test on that channel to verify the wiring.
- For email, check spam and confirm the recipient addresses on the channel.
A run shows "limit reached"
The run may have hit a report-run allowance or spend cap, or been refused because the subscription or AI credit is unavailable. Read the recorded reason: upgrade or adjust the relevant limit, top up credit, or restore the subscription as appropriate. Monthly allowances reset with the calendar month. See Limits & cost controls.
A connection banner says access needs attention
The source system revoked or invalidated the authorization, commonly because the person who connected it left or permissions changed. Click Reconnect in the banner; runs resume once the connection is restored. See Connectors.
Can I try a report before scheduling it?
Yes, twice over: the builder renders every report against live data before you save it, and each schedule has a Test action that runs and delivers immediately.
Can I get my data out?
Yes. Any report run can be exported as PDF, Excel, or HTML; schedules can deliver Excel files to your own SFTP server; agents can post JSON to your webhooks; and reports are accessible via API.
Where does my data live?
In your source systems. Discontinue queries connected systems and also stores workspace configuration, conversations, uploaded files, report outputs and run/audit records. AI processing depends on the workspace region and configured provider. See our privacy notice for processing and retention details.
Something else?
Write to [email protected] with your workspace name and, for report or agent issues, a link to the affected run.