Find duplicate guest profiles in the hotel PMS automatically
Every Wednesday the front desk gets a list of likely duplicate profiles, each pair with stays and last arrival.
- Trigger
- weekly, Wednesday
- Guide value
- ≈ 6 minutes per property and day (estimate)
- Systems
- PMS
Today
Returning guests go unrecognised because their stays are spread over several profiles.
Afterwards
Every Wednesday the front desk gets a list of likely duplicate profiles, each pair with stays and last arrival.
How to set it up
- 01
Describe the task
In plain language, the way you would explain it to a new colleague. The description below is a starting point.
- 02
Review the first run
Discontinue shows you the result before anything runs on a schedule.
- 03
From then on it runs
On a schedule or when something happens. You can change it in chat at any time.
Every Wednesday at 10:00, send the front desk a list of likely duplicate guest profiles in the PMS: same email address, same phone number, or same name with the same address. For each pair show both profiles with number of stays and last arrival, pairs with an arrival in the next 14 days first. Don’t merge any profiles and don’t change anything.
Step by step in the documentation: Create a report in chat and Schedule a report.
What the result looks like
The report arrives on schedule, wherever your team reads it.
What stays with you
The front desk decides whether two profiles are the same guest and merges them.
- Likely duplicates
- 14 pairs
- Arriving within 14 days
- 2
- Same email
- 9 pairs
Sample data. Your output uses your property’s data.
Systems and permissions
| Software, any one of them | Access | What for |
|---|---|---|
| PMS | read | Read guest profiles, contact details and stays |
| Team channels (optional) | write | Deliver the result to the team inbox or channel |
Apaleo
Oracle OPERA Cloud
Cloudbeds
Beds24
Hospitable
Slack
TelegramWhich data and actions are available depends on each system’s interface. When you connect a system you decide what is granted; every run is logged.
Frequently asked questions
Does Discontinue merge the profiles?
No. The report only reads; the front desk merges them in the PMS after checking it is the same guest.
Which permissions does “Duplicate guest profiles” need?
PMS (Apaleo, Oracle OPERA Cloud, Cloudbeds, Beds24, or Hospitable): read, Read guest profiles, contact details and stays. When you connect a system you decide which areas and actions are granted. Everything else stays off-limits.
Does every run cost AI credit?
No. A report is built once with AI and then runs from its saved definition. Scheduled report runs cost no credit.