Front desk Agent
Assign rooms
By 06:30 rooms are assigned in the PMS by your house rules, open cases are flagged.
- PMS
Use cases
Hotel work you can hand off today.
Each use case shows what happens by hand today, what runs by itself afterwards and which systems you connect for it. Copy the description and use it in chat.
See a day in the hotelDepartment
I use …
Type
9 use cases
- Front desk Report
Daily briefing
At 07:00 the briefing is in the inbox: arrivals, returning guests, open cases and groups.
- PMS
- Front desk Agent
Overbooking check
Checked twice a day; a message only comes when there is a hit.
- PMS / Channel manager
- Front desk ReportAgent
Guest message digest
One summary per shift: open requests and handovers for the next team.
- Guest journey tool
- Front desk Agent
VIP arrival watch
Every new reservation is checked; matching bookings go to the team right away.
- PMS
- Front desk ReportAgent
Service inbox digest
At 08:00 every open request is grouped by topic, oldest first.
- Service inbox
- Front desk ReportAgent
Pre-arrival requests
At 16:00 a list of every request for tomorrow’s arrivals arrives, with the department responsible.
- PMS
- Guest journey tool
- Front desk Agent Agent inbox
Check rooming lists
Every list sent to the agent inbox is checked against the PMS; the front desk only gets the differences.
- PMS
- Team channels
- Front desk Report
Duplicate guest profiles
Every Wednesday the front desk gets a list of likely duplicate profiles, each pair with stays and last arrival.
- PMS
A day in the hotel
What runs by itself, and when. Example times: you set them when you set things up.
-
- Guest message digestFront desk
- Cleaning scheduleHousekeeping
-
- Assign roomsFront desk
-
- Daily briefingFront desk
- Keep the careers page currentPeople & HR
-
- Rate and availability checkRevenue
-
- Daily reportsManagement & back office
- Interview prepPeople & HR
-
- Lock and battery checkMaintenance
-
- Housekeeping forecastHousekeeping
- Service inbox digestFront desk
- RMS recommendation digestRevenue
- New application digestPeople & HR
-
- Group block pickupSales & groups
-
- Payment reportAccounting & finance
- Out-of-order roomsMaintenance
-
- Find orphan nightsRevenue
-
- Overbooking checkFront desk
- Access code checkSecurity & access
- Group request follow-upSales & groups
-
- Deposits dueAccounting & finance
-
- Match bank transactionsAccounting & finance
- Competitor rate checkRevenue
-
- Payment dispute digestAccounting & finance
-
- Pickup monitoringRevenue
-
- No-show fee checkAccounting & finance
-
- Guest-reported defects as jobsMaintenance
-
- Guest message digestFront desk
-
- Arrival cleaning statusHousekeeping
-
- Pre-arrival requestsFront desk
-
- Overbooking checkFront desk
- Guest-reported defects as jobsMaintenance
-
- Meeting action itemsManagement & back office
-
- Call notes into the CRMSales & groups
-
- Website translationsMarketing & e-commerce
-
- Night list for securitySecurity & access
-
- Guest message digestFront desk
Also, without a fixed time
- Find maintenance windowsweekly
- Door access anomaliescontinuously or daily
- Weekly performance reportweekly, Monday
- VIP arrival watchon a new reservation
- Review digestweekly, Monday
- Month-end exportmonthly
- Linen forecastweekly, Friday
- Monthly cockpitmonthly
- Receivables to collectionsweekly, Monday
- Corporate account productionmonthly
- Campaigns and direct bookingsweekly, Monday
- SEO visibilityweekly, Monday
- Social post draftsweekly, Thursday
- Staff survey summarymonthly
- File supplier invoicesEmail to the agent inbox
- Capture group requestsEmail to the agent inbox
- Check rooming listsEmail to the agent inbox
- Report defects by emailEmail to the agent inbox
- Duplicate invoice checkweekly, Tuesday
- Corporate accounts into the CRMweekly, Monday
- CRM cleanupmonthly
- Duplicate guest profilesweekly, Wednesday
- Keep the offers page currentweekly, Monday
- Events and menu onlineweekly, Thursday
- Website brand refreshmonthly
- Website SEO upkeepmonthly
- Campaign landing pageEmail to the agent inbox
- Keep room pages currentweekly, Tuesday
- Guest reviews on the websiteweekly, Friday
- Outdated content checkweekly, Monday
Step by step in the documentation: How to use a use case.
Which routine do you hand off first?
Create your account, or let us show you in 30 minutes how your use case runs.