Detect hotel overbookings automatically
Checked twice a day; a message only comes when there is a hit.
- Trigger
- twice a day
- Guide value
- ≈ 2 minutes per property and day (estimate)
- Systems
- PMS / Channel manager
Today
An overbooking only shows up at check-in.
Afterwards
Checked twice a day; a message only comes when there is a hit.
How to set it up
- 01
Describe the task
In plain language, the way you would explain it to a new colleague. The description below is a starting point.
- 02
Review the first run
Discontinue shows you the result before anything runs on a schedule.
- 03
From then on it runs
On a schedule or when something happens. You can change it in chat at any time.
Twice a day, at 9:00 and 17:00, check whether any room category has more reservations than rooms over the next 14 days. Only message me when you find something, with date, category and the reservations involved.
Step by step in the documentation: Create an agent in chat.
What the result looks like
The agent works from your description and reports what it did and what is open.
What stays with you
You decide how an overbooking gets resolved.
- Date
- Fri, 14 Nov
- Category
- Superior double · 1 too many
Sample data. Your output uses your property’s data.
Systems and permissions
| Software, any one of them | Access | What for |
|---|---|---|
| PMS or Channel manager | read | Read reservations and availability |
| Team channels (optional) | write | Deliver the result to the team inbox or channel |
Apaleo
Oracle OPERA Cloud
Cloudbeds
Beds24
Hospitable
Channex
Slack
TelegramWhich data and actions are available depends on each system’s interface. When you connect a system you decide what is granted; every run is logged.
Frequently asked questions
Will I get a message every day?
No. While everything fits it stays silent, so a message keeps its meaning.
Which permissions does “Overbooking check” need?
PMS or Channel manager (Apaleo, Oracle OPERA Cloud, Cloudbeds, Beds24, Hospitable, or Channex): read, Read reservations and availability. When you connect a system you decide which areas and actions are granted. Everything else stays off-limits.
What happens when a rule does not apply?
Agents only work with the systems and actions you granted. Where a rule does not apply, a person decides, and every step is logged.