Summarise hotel staff surveys automatically
On the 1st of every month, averages, the change since last month and the most frequent free-text themes arrive.
- Trigger
- monthly
- Guide value
- ≈ 4 minutes per property and day (estimate)
- Systems
- Forms & surveys
Today
Export staff survey responses, count them and read the free-text answers by hand.
Afterwards
On the 1st of every month, averages, the change since last month and the most frequent free-text themes arrive.
How to set it up
- 01
Describe the task
In plain language, the way you would explain it to a new colleague. The description below is a starting point.
- 02
Review the first run
Discontinue shows you the result before anything runs on a schedule.
- 03
From then on it runs
On a schedule or when something happens. You can change it in chat at any time.
On the 1st of every month, evaluate last month’s staff survey responses: average per question compared with the month before, and the five most frequent themes from the free-text answers. By department only where there are at least 5 responses. Don’t quote any answer that could identify a person.
Step by step in the documentation: Create a report in chat and Schedule a report or Create an agent in chat.
What the result looks like
The agent works from your description and reports what it did and what is open.
What stays with you
You decide what to do with the results. Individual answers stay confidential.
- Responses
- 46 · previous month 41
- Satisfaction
- avg 3.9 of 5 · previous month 3.7
- Most frequent theme
- Rota published too late
Sample data. Your output uses your property’s data.
Systems and permissions
| Software, any one of them | Access | What for |
|---|---|---|
| Forms & surveys | read | Read survey responses |
| Team channels (optional) | write | Deliver the result to the team inbox or channel |
Typeform
Slack
TelegramWhich data and actions are available depends on each system’s interface. When you connect a system you decide what is granted; every run is logged.
Frequently asked questions
Can anyone see who answered what?
The report only shows averages and themes, and departments only from 5 responses. Whether the survey is anonymous is set in your forms tool.
Which permissions does “Staff survey summary” need?
Forms & surveys (Typeform): read, Read survey responses. When you connect a system you decide which areas and actions are granted. Everything else stays off-limits.
What happens when a rule does not apply?
Agents only work with the systems and actions you granted. Where a rule does not apply, a person decides, and every step is logged.