Find uncharged hotel no-show and cancellation fees automatically
At 10:30 every no-show and late cancellation without a charged fee is listed, with the amount under the cancellation policy.
- Trigger
- daily at 10:30
- Guide value
- ≈ 10 minutes per property and day (estimate)
- Systems
- PMS
Today
No-shows and late cancellations slip through because nobody checks the fee the rate allows.
Afterwards
At 10:30 every no-show and late cancellation without a charged fee is listed, with the amount under the cancellation policy.
How to set it up
- 01
Describe the task
In plain language, the way you would explain it to a new colleague. The description below is a starting point.
- 02
Review the first run
Discontinue shows you the result before anything runs on a schedule.
- 03
From then on it runs
On a schedule or when something happens. You can change it in chat at any time.
Every morning at 10:30, send me all of yesterday’s no-shows and every cancellation in the last 24 hours that came after the free cancellation deadline. For each reservation show rate, cancellation policy, the fee under that policy and what has already been charged or paid on the folio. Only include cases where the fee is missing. Don’t charge anything and don’t write to any guest.
Step by step in the documentation: Create a report in chat and Schedule a report.
What the result looks like
The report arrives on schedule, wherever your team reads it.
What stays with you
You decide whether a fee is charged or waived. Discontinue charges nothing and writes to no guest.
- No-shows without a fee
- 2 · €238 under the policy
- Late cancellations without a fee
- 1 · 1 night, €109
- Checked
- 7 reservations
Sample data. Your output uses your property’s data.
Systems and permissions
| Software, any one of them | Access | What for |
|---|---|---|
| PMS | read | Read no-shows, cancellations, rates with cancellation policies and folios |
| Payments (optional) | read | Match payments at the payment provider |
| Team channels (optional) | write | Deliver the result to the team inbox or channel |
Apaleo
Oracle OPERA Cloud
Cloudbeds
Beds24
Hospitable
Mollie
PayPal
Slack
TelegramWhich data and actions are available depends on each system’s interface. When you connect a system you decide what is granted; every run is logged.
Frequently asked questions
How does the report know which fee is due?
From the rate’s cancellation policy in the PMS. You describe exceptions once, say for corporate clients or returning guests, and the report leaves them out.
Which permissions does “No-show fee check” need?
PMS (Apaleo, Oracle OPERA Cloud, Cloudbeds, Beds24, or Hospitable): read, Read no-shows, cancellations, rates with cancellation policies and folios. When you connect a system you decide which areas and actions are granted. Everything else stays off-limits.
Does every run cost AI credit?
No. A report is built once with AI and then runs from its saved definition. Scheduled report runs cost no credit.