Flag VIP arrivals at your hotel automatically
Every new reservation is checked; matching bookings go to the team right away.
- Trigger
- on a new reservation
- Guide value
- ≈ 5 minutes per property and day (estimate)
- Systems
- PMS
Today
Special bookings only get noticed if someone happens to look.
Afterwards
Every new reservation is checked; matching bookings go to the team right away.
How to set it up
- 01
Describe the task
In plain language, the way you would explain it to a new colleague. The description below is a starting point.
- 02
Review the first run
Discontinue shows you the result before anything runs on a schedule.
- 03
From then on it runs
On a schedule or when something happens. You can change it in chat at any time.
Check every new reservation as soon as it is created. If it is a suite, longer than 5 nights, or the guest has had more than 3 stays, post a short note with name, arrival and reason to the front desk channel.
Step by step in the documentation: Create an agent in chat.
What the result looks like
The agent works from your description and reports what it did and what is open.
What stays with you
You decide how you welcome VIPs.
- Arrival
- 22 Nov · suite · 6 nights
Sample data. Your output uses your property’s data.
Systems and permissions
| Software, any one of them | Access | What for |
|---|---|---|
| PMS | read | Read new reservations and guest data |
| Team channels (optional) | write | Deliver the result to the team inbox or channel |
Apaleo
Oracle OPERA Cloud
Cloudbeds
Beds24
Hospitable
Slack
TelegramWhich data and actions are available depends on each system’s interface. When you connect a system you decide what is granted; every run is logged.
Frequently asked questions
What counts as a VIP?
You describe it yourself: rate, length of stay, guest attributes, whatever matters to your property.
Which permissions does “VIP arrival watch” need?
PMS (Apaleo, Oracle OPERA Cloud, Cloudbeds, Beds24, or Hospitable): read, Read new reservations and guest data. When you connect a system you decide which areas and actions are granted. Everything else stays off-limits.
What happens when a rule does not apply?
Agents only work with the systems and actions you granted. Where a rule does not apply, a person decides, and every step is logged.