Keep track of open hotel payment disputes and their deadlines automatically
On weekdays at 09:45 every open dispute arrives with its deadline and the matching reservation, shortest deadline first.
- Trigger
- weekdays at 09:45
- Guide value
- ≈ 3 minutes per property and day (estimate)
- Systems
- Payments
Today
Disputes at the payment provider are seen too late, the response deadline passes and the money is gone.
Afterwards
On weekdays at 09:45 every open dispute arrives with its deadline and the matching reservation, shortest deadline first.
How to set it up
- 01
Describe the task
In plain language, the way you would explain it to a new colleague. The description below is a starting point.
- 02
Review the first run
Discontinue shows you the result before anything runs on a schedule.
- 03
From then on it runs
On a schedule or when something happens. You can change it in chat at any time.
On weekdays at 9:45, send me every open dispute at our payment provider: amount, reason, payment date, the deadline for our response and the matching reservation in the PMS where it can be found. Shortest deadline first. Don’t respond to any dispute yourself and don’t write to any guest.
Step by step in the documentation: Create a report in chat and Schedule a report.
What the result looks like
The report arrives on schedule, wherever your team reads it.
What stays with you
You decide how to respond to a dispute and which evidence to submit. Discontinue responds to no dispute.
- Open
- 3 · €1,020
- Deadline in 3 days
- 1 · €460, “item not received”
- Reservation found
- 3 of 3
Sample data. Your output uses your property’s data.
Systems and permissions
| Software, any one of them | Access | What for |
|---|---|---|
| Payments | read | Read open disputes, reasons and deadlines |
| PMS (optional) | read | Find the reservation and folio for the dispute |
| Team channels (optional) | write | Deliver the result to the team inbox or channel |
PayPal
Apaleo
Oracle OPERA Cloud
Cloudbeds
Beds24
Hospitable
Slack
TelegramWhich data and actions are available depends on each system’s interface. When you connect a system you decide what is granted; every run is logged.
Frequently asked questions
Does it work with every payment provider?
Only with those whose integration can read open disputes. The integration catalog shows which ones.
Which permissions does “Payment dispute digest” need?
Payments (PayPal): read, Read open disputes, reasons and deadlines. When you connect a system you decide which areas and actions are granted. Everything else stays off-limits.
Does every run cost AI credit?
No. A report is built once with AI and then runs from its saved definition. Scheduled report runs cost no credit.