Summarise hotel guest messages automatically
One summary per shift: open requests and handovers for the next team.
- Trigger
- every shift
- Guide value
- ≈ 10 minutes per property and day (estimate)
- Systems
- Guest journey tool
Today
Read through every guest message at shift change to find open requests.
Afterwards
One summary per shift: open requests and handovers for the next team.
How to set it up
- 01
Describe the task
In plain language, the way you would explain it to a new colleague. The description below is a starting point.
- 02
Review the first run
Discontinue shows you the result before anything runs on a schedule.
- 03
From then on it runs
On a schedule or when something happens. You can change it in chat at any time.
At every shift change (6:00, 14:00, 22:00), summarise the last shift’s guest messages from our guest journey tool. List open requests with room number first, then handovers for the next team. Don’t reply to guests yourself.
Step by step in the documentation: Create a report in chat and Schedule a report or Create an agent in chat.
What the result looks like
The agent works from your description and reports what it did and what is open.
What stays with you
Your team writes the replies to guests. Nothing goes to guests unchecked.
- Open
- Rm 214 · cot by 18:00
- Open
- Rm 108 · late check-out requested
- Done
- 11 messages
Sample data. Your output uses your property’s data.
Systems and permissions
| Software, any one of them | Access | What for |
|---|---|---|
| Guest journey tool | read | Read guest messages |
| PMS (optional) | read | Match room and stay |
| Team channels (optional) | write | Deliver the result to the team inbox or channel |
LIKE MAGIC
Hospitable
Apaleo
Oracle OPERA Cloud
Cloudbeds
Beds24
Slack
TelegramWhich data and actions are available depends on each system’s interface. When you connect a system you decide what is granted; every run is logged.
Frequently asked questions
Does Discontinue reply to guests?
Not in this use case. The summary goes to your team; replies stay with you.
Which permissions does “Guest message digest” need?
Guest journey tool (LIKE MAGIC or Hospitable): read, Read guest messages. When you connect a system you decide which areas and actions are granted. Everything else stays off-limits.
What happens when a rule does not apply?
Agents only work with the systems and actions you granted. Where a rule does not apply, a person decides, and every step is logged.